Delivering World-Class Customer Support – WorldwideToday's leading technology retailers, eTailers, resellers, distributors, infomediaries, manufacturers, marketplaces and global enterprises trust CNET Channel solutions to maximize the sales effectiveness of e-commerce channels. However, CNET Channel solutions offer more than detailed product information and turn-key sales cycle automation solutions. CNET Channel works with customers to ensure long-term success – from initial implementation, through deployment of a working e-commerce or sales environment. The CNET Channel Customer Support team guarantees our worldwide customers have ready access to a world-class support network. Our support professionals assist clients by transforming your organization to the new business process, resolving solution-related issues and providing training. Their goal is to transfer crucial knowledge so that customers can run rapidly to achieve technical and operational self-sufficiency. CNET Channel offers a single entry for support of our customers, partners, and prospects. Each service request is tracked and monitored from first contact to final resolution. We provide an escalation process, based on problem severity, to ensure that all business critical issues are quickly resolved. Self service tools are available for all types of customers, allowing quick access to historical issues and requests as well as real-time status on any given case or claim. Training videos are a common part of the support process, as well as free live trainings held weekly. Customer Service is closed for national holidays in the United States and Europe. After-hours service is available 24 hours x 7 days/week for Priority 1 issues only. Please use the method that best suits your business need – Web, e-mail, or phone.
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